Customer Care
Terms of Service
PAYMENT - We currently accept payment via Paypal
CURRENCY - Prices are shown in GBP £
ORDER STATUS - Please note that we ask for a standard processing time of up to three business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.
You will receive a tracking number by email once your order has been shipped.
SALE PRICE ADJUSTMENT POLICY
Unfortunately we are unable to offer a further sale price adjustments on any special promotion that temporarily reduces the price or if the item is no longer in stock. If an item is purchased at a sale price, no price adjustment will be offered should item be further discounted.
EMAIL PROMO CODES
All our promo codes are automatically generated by an application. Unfortunately, if you did not receive discount code and/or it expires; Please note we cannot send a replacement code.
FAQ
ORDERS/SHIPMENTS
Q: I’d like to modify my order / I ordered the wrong size! Help!
A: As stated in our policy, (http://brantuo-studio.com/terms-of-service) Unfortunately it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product, And return the original.
Q: I made a few orders, can I combine my shipping?
A: As stated in our policy (http://brantuo-studio.com/terms-of-service) it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.
Q: I was sent the wrong item! Help!
A: We are so sorry for the inconvenience! Please email us with your order number and we will promptly send you a return label within two business days. Keep a look out for an email from orders@brantuo-studio.com. We will get your order sent out to you as soon as we receive shipping confirmation from the mail carrier that the returned shipment is on its way back to us. Thank you for your patience!
Q: My shipment tracking isn’t working! When will my package arrive?
A: We totally get it. Please allow some time for the status of the shipment to correctly display information!
Q: I think something may be wrong with the item I’ve purchased!
A: We're so sorry about that! Please email us with your order number and we will promptly send you a return label within two business days. Keep a lookout for an email from orders@brantuo-studio.com. We will get your order sent out to you as soon as we receive shipping confirmation from the mail carrier that the returned shipment is on its way back to us. Thank you for your patience!
RESTOCKS
Q: I’d love to know when product will be back in stock! Can I be notified?
A: Sign up for our newsletter to be the first to know about our restocks and new arrivals! Here
SIZING
Q: I’d like to know what size I should order before I purchase!
A: Due to the decade/era the garment was made in some of the items may run bigger or smaller than current sizing. However most of the items were picked to reflect today's sizing. Items are true to size, but will be stated if otherwise. Please check before checkout.
PRESS/STYLIST INQUIRIES
Q: I’d love to use items from Brantuo Studio for a client/shoot/editorial piece. What’s the best contact to do so?
A: Thank you, we’re honored. Please email enquiries@brantuo-studio.com
CAREERS
Q: I’d love to know if you’re hiring. I’d love to work for Brantuo Studio
A: Thank you so much, we’re honored. Coming Soon!